Collaborate. Resolve. Thrive.
Transform Debt Recovery
Through Human Intelligence
AI-Powered Solutions with Human Understanding.
Purpose-built for South Africa's debt recovery challenges, we combine intelligent automation with empathetic engagement to help organisations achieve better outcomes while preserving customer relationships.
What's Holding Back
Your Debt Recovery?
Traditional debt collection faces critical challenges that impact both effectiveness and customer relationships. Is your organisation struggling with any of these common barriers to successful recovery?
Reputational Damage - Overly assertive collection tactics, often driven by creditor competition for payment.
Complex Compliance - The evolving landscape of regulations creates constant risk, with requirements varying across regions and frequent regulatory updates.
Operational Bottlenecks - Manual processes and legacy systems drain resources, increase costs and slow down collection efforts.
Low Debtor Engagement - Generic, impersonalised approaches lead to ignored communications and missed payments, reducing recovery rates.
Tense Customer Relations - Confrontational tactics create emotional barriers that make successful debt resolution more difficult.
Ready to turn customers who are in bad circumstances,
into future paying good customers...
Why Parley?
The Future of Collections is Here
Parley transforms traditional debt collection into an intelligent, empathetic process that benefits both creditors and customers. Our unified platform delivers:
Intelligent Automation
AI-driven communication and engagement strategies that adapt in real time to customer responses and behaviours.
Human-Centred Design
Every feature built with empathy at its core, turning challenging financial conversations into collaborative solutions.
Complete Compliance
Built-in POPIA compliance and regulatory adherence, protecting your organisation whilst preserving customer dignity
Platform Capabilities
AI-Powered,
People-First Technology
Our advanced AI engine powers every aspect of the debt resolution journey, delivering personalised experiences at scale whilst maintaining compliance and empathy.
The system not only works to establish sustainable repayment solutions but also intelligently gathers and analyses crucial information when repayment isn't viable, enabling creditors to make informed decisions about the optimal next steps for non-paying accounts
Our comprehensive platform unifies three essential components:
Connect
- Intelligent outreach optimisation
- Multi-channel communication engine
- Behavioural science-based engagement
- Multilingual capability for South Africa's diverse population
Support
- Advanced LLM vulnerability detection
- Real-time affordability assessment
- Early identification of financial hardship
- Specialised case escalation
Analyse
- Live performance dashboards
- Predictive analytics
- Audit trails
- Automated risk assessment
Security & Compliance
Built for South African Requirements
Our platform maintains the highest standards of security and compliance:
Data Protection
- End-to-end encryption
- POPIA-compliant data handling
- Secure cloud infrastructure
- Regular security audits
Regulatory Compliance
- Real-time policy enforcement
- Complete audit trails
- Regulatory updates
- Automated compliance monitoring
Improve Relationships
Better Customer Retention,
Better Experience,
Better Business
Transform your collections strategy from a potential point of friction into a pathway for stronger customer relationships. Our platform delivers:
Data-Driven Engagement
Leverage comprehensive analytics to personalise interactions and optimise outcomes.
Improved Customer Satisfaction
Build trust through transparent, respectful communication and flexible resolution options.
Higher Recovery Rates
Achieve better results through intelligent engagement strategies that prioritise long-term customer relationships.
Ready to Transform Your Collections?
Start Your Journey to
Better Collections Today
Join forward thinking organisations truly transforming their approach to collections and recoveries.
Improve recovery rates through intelligent engagement
Maintain compliance with automated safeguards
Strengthen customer relationships
Reduce operational costs
FAQs
Discover how Parley empowers creditors with efficient debt recovery and compliance solutions tailored for success.
How does Parley work?
Our unified platform combines AI-driven communication, vulnerability detection, and analytics to transform debt resolution into a collaborative, efficient process.
What makes Parley different?
We uniquely combine advanced AI technology with human-centred design principles to create more effective, empathetic debt resolution experiences.
Is Parley suitable for my organisation?
Parley is designed for South African organisations seeking to modernise their collections approach whilst maintaining regulatory compliance and improving customer relationships.
How quickly can we implement Parley?
Our streamlined implementation process ensures your organisation can begin transforming collections within days, not months.
How do you ensure compliance?
Compliance is built into every aspect of our platform, from POPIA requirements to industry-specific regulations.